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  • What is RouteStars?
    RouteStars is a child transportation company that prioritizes the safety and convenience of children during their transportation journey. The company was founded by Tiara Hilliard and is committed to providing a seamless and trustworthy experience for both parents and scholars.
  • Do you offer military discounts?
    We are pleased to offer a waived $50 registration fee for all active duty/retired military personnel and teachers as a token of our appreciation for their service and dedication. If you fall into one of these categories, please let us know during the registration process, and we will ensure the fee is waived for you.
  • Do you offer a multi-sibling discounts?
    Yes, we offer a 10% discount on the weekly transportation service fee for additional siblings enrolled in our services.
  • Is RouteStars available for one-time or drop-in transportation needs?
    RouteStars currently requires a minimum enrollment of 3 days a week and cannot accommodate one-time or drop-in transportation.
  • How much is the registration fee for RouteStars?
    Ensuring your scholarโ€™s spot on board, we have a non-refundable registration fee of $50, guaranteeing their seat until enrollment is complete. Your childโ€™s journey with RouteStars begins here!
  • I don't see my child's school, how do I add it?
    Please submit a Route Request to get your child's school added for consideration.
  • How much is tuition and how often is it paid?
    Tuition is based on a weekly enrollment and rates vary for One-Way and Roundtrip options. Please visit our website for detailed pricing information.
  • Can children eat or drink in the vehicle?
    To keep everyone safe and ensure a clean, healthy environment, we donโ€™t allow food or beverages in our vehicles. We appreciate your understanding as we work to prevent any potential risks while on the move. If this policy is repeatedly not followed, we may need to take further steps to ensure everyoneโ€™s safety.
  • What are the rules about seat belts during rides?
    Safety is our top priority, and wearing seat belts is mandatory for everyone onboard. Our drivers will always remind passengers to buckle up before we start any trip. Wearing a seat belt is crucialโ€”it can save lives and prevent serious injuries in the unlikely event of an accident.
  • Will we be charged during school holiday closures?
    No, weโ€™ve made a change that we think youโ€™ll loveโ€”there are no tuition fees during scheduled holiday breaks like Thanksgiving, Christmas/Winter Break, and Spring Break. We believe holidays should be a time for family without the added worry of transportation costs.
  • What should we do if our child leaves something in the vehicle?
    We understand how easy it is to leave things behind. If your child forgets an item, we have a process in place to help reunite them with their belongings. Just reach out to us, and weโ€™ll assist you in recovering any lost items.
  • How does the enrollment process work?
    After you submit a Route Request, weโ€™ll discuss your familyโ€™s transportation needs in a consultation. Weโ€™ll then check availability and move forward with the service agreement if everything aligns.
  • What happens after we agree to RouteStarsโ€™ policies?
    Once you agree to our policies, weโ€™ll confirm your route and send you the necessary registration documents and payment details.
  • How do we finalize our childโ€™s registration?
    After signing the service agreement, youโ€™ll receive a registration packet and an invoice for the enrollment fee, payable online.
  • What can we expect during the orientation?
    Youโ€™ll meet your childโ€™s driver and get all the info you need in a quick virtual orientation.
  • How does the safety seat installation process work?
    Weโ€™ll bring a RouteStars minivan to your home to install your childโ€™s safety seat before services begin.
  • Who do we contact if we have questions or concerns?
    Youโ€™ll have a main contact for any questions, and weโ€™ll keep you updated on everything from routes to policy changes.
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