RouteStars Privacy Policy
Effective Date: 15 May 2024
1. Introduction
At RouteStars, we prioritize the safety and privacy of all our users, especially children. This policy details the types of information we collect, how it's used, and the measures we take to protect it.
2. Information We Collect
a. Personal Data
We collect personal data that you provide to us directly. This includes:
Name: To identify your account and personalize your experience.
Email Address: To communicate important information and updates.
Physical Address and Phone Number: To provide our transportation services accurately and securely.
b. Non-Personal Data
We automatically collect certain information when you visit our website:
IP Address and Browser Type: For system administration and to improve the functionality of our website.
Website Usage (Pages Visited and Access Times): To understand how our website is used and to enhance user experience.
3. How We Use Your Information
We use the information collected to deliver and improve our services, communicate with you about services you've requested, and enhance your overall experience with RouteStars.
4. Sharing of Information
We do not share personal information with third parties except as necessary to provide our services or as required by law. When we do share information, we ensure that it is protected under confidentiality agreements.
5. Data Protection
We implement robust security measures to protect the personal data we collect, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.
6. Children’s Privacy (COPPA Compliance)
a. Collection and Use of Children's Personal Information
We do not directly collect personal information from children under the age of 13 without verifiable parental consent. Our services are intended for parents, and we collect information about children indirectly through the provision of transportation services requested by parents.
b. Parental Consent and Rights
Parents provide consent to collect information about their children by completing the Children’s Privacy Protection Consent document, which is part of the required registration documents. This consent covers the collection of information necessary for providing services, such as the name of the school the child attends. The consent document ensures that we do not collect the child’s name or age unless explicitly provided and consented to by the parents. Parents can review, edit, request the deletion of their child’s information, or refuse to permit further collection by contacting us at info@route-stars.com.
c. How Parents Provide Consent
Parents can provide consent by signing a the Children’s Privacy Protection Consent form before any personal information about their child is collected.
7. Changes to Our Privacy Policy
We may update this policy periodically. We will notify you of any significant changes by posting the new policy on this site with a new effective date.
8. Contact Us
If you have any questions or concerns about our privacy practices or your child’s information, please contact us at:
Email: info@route-stars.com
Phone: 703.785.4767